Posted by on March 16, 2016

Applying Design Thinking to your Hiring Process – Interview with Suzanne Hamill, VP Design Thinking @ Fidelity Investments

Is there room to apply design thinking and experimentation into the process of recruiting new employees?

We try to apply it to the whole process. We’re continually observing and talking to candidates as they go through the interview process. We’re constantly discovering improvements that can be made. For example – and this may seem like a small thing, but it’s made a difference for the people we interview – many of our candidates aren’t familiar with Boston. They are really drawn to working in urban environments. In our job description we highlight our location as being in the center of city near the Aquarium, the harbor and the new innovation district. People point to how knowing the location helped them to envision working with us.


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